Return Policy
All sales are final. No refunds. Exchanges ONLY.

Using this Site
Please use a standards-compliant web browser such as Firefox or Safari Javascript must be enabled to use this site.

Terms of Use
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

Copyright & Trademarks
All content of our website including text, graphics, logos, button icons, images, and software, is the property of The Benjamin Bear L.L.C and is protected by the United States and international copyright laws. All trademarks included on this site are the property of The Benjamin Bear L.L.C unless otherwise noted. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with us.bape.com. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.

Secure Processing
Thebenjaminbear.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information so that it cannot be read while being transferred over the internet.

Privacy
thebenjaminbear.com respects our customer’s account information as private and confidential information and will not share it with any outside organizations or individuals unless we have a good faith belief that disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request. Your information is secured and encrypted with the Secure Socket Layer Software.

Shipping
Full credit card billing address must match the full address of the shipping.
We require an Adult Signature when receiving packages.
We use USPS (free with standard orders), FedEx ground, and 2nd-day express.
We do not offer Saturday delivery. Please note that we only ship out Monday through Friday, except for holidays.
The rates are shown in the tables below:

Shipping to the U.S.A.
Shipped via either FedEx Ground or USPS 2-3 Priority Mail. Subtotal & Range Shipping Price:

GROUND 2-DAY AIR
$25~$100: $10 – $32
Over $100: FREE N/A

Shipping to Canada
Shipped via FedEx International Priority USPS International Priority Mail or . Subtotal & Range Shipping Price:

International Priority
$25~$100: $25
$101~$300: $35
$301~$400: $40
$401~$700: $50
$701~$1000: $70
Over $1000: $100

*All International customers will be responsible for paying any import duties and any additional fees or taxes once a shipment reaches Canada. Additional customs clearance charges must be paid by the customer
Please allow 3 – 5 business days for order processing and verification, and (additional 7-10 business days for ground or 2 business days for 2-DAY AIR) for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
Please check periodically for any updates regarding our shipping policies.

Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Sales Tax
Sales Tax is charged to those orders shipped within the state of North Carolina.

*Bags and accessories are not considered apparel and are taxable.
The applicable tax rate for bags and accessories is 7.875%.
*Shoes are categorized in apparel.
Sales tax is not charged to orders shipped to any other state.

Who we are

Our website address is: https://thebenjaminbear.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

Learn more about how this works.